Contact General Contact
Please call us for free Language Assistance services.
Por favor, llámenos para recibir servicios gratuitos de asistencia lingüística.
Пожалуйста, позвоните нам для получения бесплатной услуги переводчика
Tanpri rele nou pou sèvis èd lang gratis.
যেকোন ভাষায় বিনামূল্যে সহযোগিতামূলক পরিষেবা পাওয়ার জন্য অনুগ্রহ করে আমাদের ফোন করুন।
무료 통역 지원 서비스를 받으시려면 연락 바랍니다.
רופט אונדז אן ביטע, פאר פרייע שפראך הירף סערוויסעס
Use the Troop Locator to find the phone number for your local Troop.
Contact Public Information Office
Contact Crime Tips
Concerned residents can be instrumental in the fight against crime. We are asking residents to become actively involved in keeping our state safe by remaining alert and reporting any suspicious activities.
If you or someone you know has been the victim of a crime, or you suspect criminal activity, send an e-mail to New York State Police Crime Watch.
All information associated with your message will be treated as strictly confidential.
Submit a Terrorism Tip
If you think that you may have seen something suspicious or you are unsure about somebody's activities or behavior, however insignificant it may seem at the time, you should report it. Your information could help to prevent another terrorist attack in New York State.
State residents should dial, toll-free 1-866-SAFENYS (1-866-723-3697)
New York City residents dial 1-888-NYCSAFE (1-888-692-7233)
Reported information will be reviewed promptly by a professional staff member.
Submit a Traffic Complaint
If you have witnessed dangerous, aggressive or erratic driving that poses risk to other motorists on the road DIAL 911.
To submit a non-emergency question, suggestion or complaint, click the button below.
Remember to do so while not operating a motor vehicle.
***Please note that the email is not monitored 24/7.***
Compliments or Complaints
The New York State Police's Responsibilities
The NYSP recognizes its responsibility to maintain the public confidence and trust, and the need to ensure integrity and accountability both by the agency and by each employee.
The Public's Responsibilities
As we recognize the rights of all citizens, the public should recognize that NYSP employees must be able to exercise their best judgment in taking necessary and reasonable action in the performance of their duties without fear of reprisal.
New York State's policy is to provide language access to public services and programs. If you feel that we have not provided you with adequate interpretation services or have denied you an available translated document, please provide us feedback.
It is the policy of the NYSP to respond to compliments or complaints received from the public.
- Reviewed by the employee's first line supervisor
- Forwarded to the employee
- Placed in the employee's personnel file
- Forwarded for possible inclusion in the State Police internal newsletter
- Included in the information distributed at the NYSP Annual Awards Ceremony
Complaints follow a very specific complaint procedure that:
- Ensures fair and proper action is taken when an employee is accused of misconduct
- Protects employees from unwarranted or false accusations
- Helps identify and correct deficiencies in policies, procedures and/or training
Submit by Email
In the message area:
Supply the following information about yourself:
- Full name
- Home and work phone numbers
- Home street address, city, state/province, country and zip/mail code
- Work street address, city, state/province, country and zip/mail code
Supply the following information about the employee(s) involved in the event and the vehicle they were driving:
- Full name
- Badge Number
- Troop car number and/or license number
- Any other pertinent descriptive information
Provide a brief description of the event that caused you to bring this to our attention
Submit by Mail
Complete the mail-in form and return to the mailing address specified at the bottom of the form:
Complaint Investigative Process
Every complaint of misconduct will be supervised by the NYSP Professional Standards Bureau.
Upon receipt of a complaint, the PSB will assign the case for investigation. Generally, complaints of a routine nature will be assigned to the employee's supervisor or commander. More serious or complex matters will be investigated by the Regional PSB Offices.
- Attempt to contact the complainant, the accused employee and witnesses;
- Examine physical evidence;
- Review reports and records, and
- Thoroughly document the facts surrounding the incident and allegation.
The investigator's report will be submitted to the PSB where it will be reviewed for completeness and objectivity, then it will be forwarded to the superintendent.
If the investigation indicates an employee has committed an offense, under the NYSP Rules and Regulations, disciplinary action will be taken commensurate with the severity of the offense (mitigating circumstances may be considered).
After final disposition is reached by management, appropriate action will be taken. Disciplinary action may involve loss of vacation days, remedial training, suspension, or termination.
Professional Standards Bureau
The public can complain to a regional office in person or by phone during regular business hours - 8:00 a.m. to 5:30 p.m.:
Western Regional Office
200 Air Park Drive, Suite 90
Rochester, New York 14624
Central Regional Office
290 Elwood Davis Road
Thruway Office Bldg, Suite 202
Liverpool, New York 13088
Southern Regional Office
P.O. Box 119
Hopewell Junction, New York 12533
Northern Regional Office & PSB Headquarters
Bldg. 22, 1220 Washington Ave.
Albany, New York 12226
Use the Troop Locator to find contact information for your local Troop.