Contact Us

Important phone numbers:

• Emergency: 911 
• Non-Emergency: Contact your local Troop

If you think that you may have seen something suspicious or you are unsure about somebody's activities or behavior, however insignificant it may seem at the time, you should report it. Your information could help to prevent another terrorist attack in New York State.

By Telephone

• State residents should dial, toll-free 1-866-SAFENYS (1-866-723-3697)

• New York City residents dial 1-888-NYCSAFE (1-888-692-7233)

Online

Reported information will be reviewed promptly by a professional staff member.

Report Tip

If you have witnessed dangerous, aggressive or erratic driving that poses risk to other motorists on the road DIAL 911.
To submit a non-emergency question, suggestion or complaint, click the button below.
Remember to do so while not operating a motor vehicle.
***Please note that the email is not monitored 24/7.***

SUBMIT COMPLAINT

The New York State Police's Responsibilities

The NYSP recognizes its responsibility to maintain the public confidence and trust, and the need to ensure integrity and accountability both by the agency and by each employee.

The Public's Responsibilities

As we recognize the rights of all citizens, the public should recognize that NYSP employees must be able to exercise their best judgment in taking necessary and reasonable action in the performance of their duties without fear of reprisal.

Language Access

New York State's policy is to provide language access to public services and programs. If you feel that we have not provided you with adequate interpretation services or have denied you an available translated document, please provide us feedback.

NYSP Nondiscrimination Public Notice

Title VI of the Civil Rights Act and related Nondiscrimination authorities requires that, “No person in the United States shall, on the basis of race, color, national origin, sex, age, disability, low income, and limited English proficiency (LEP), be excluded from or participation in, be denied the benefits of, or be otherwise subjected to discrimination under, any licensing program or activity receiving federal financial assistance.

NYSP Policy

It is the policy of the NYSP to respond to compliments or complaints received from the public.

Compliments are:

• Reviewed by the employee's first line supervisor
• Forwarded to the employee
• Placed in the employee's personnel file
• Forwarded for possible inclusion in the State Police internal newsletter
• Included in the information distributed at the NYSP Annual Awards Ceremony

Complaints follow a very specific complaint procedure that:

• Ensures fair and proper action is taken when an employee is accused of misconduct
• Protects employees from unwarranted or false accusations
• Helps identify and correct deficiencies in policies, procedures and/or training

Submit by Email

In the message area:

• Supply the following information about yourself:
  1. Full name
  2. Home and work phone numbers
  3. Home street address, city, state/province, country and zip/mail code
  4. Work street address, city, state/province, country and zip/mail code
• Supply the following information about the employee(s) involved in the event and the vehicle they were driving:
  1. Full name
  2. Badge Number
  3. Troop car number and/or license number
  4. Any other pertinent descriptive information
• Provide a brief description of the event that caused you to bring this to our attention

Email Compliment Email Complaint

Submit by Mail

Complete the mail-in form and return to the mailing address specified at the bottom of the form:

Mail-IN Form

Complaint Investigative Process

• Every complaint of misconduct will be supervised by the NYSP Professional Standards Bureau.
• Upon receipt of a complaint, the PSB will assign the case for investigation. Generally, complaints of a routine nature will be assigned to the employee's supervisor or commander. More serious or complex matters will be investigated by the Regional PSB Offices.
• Investigators will:
  • Attempt to contact the complainant, the accused employee and witnesses;
  • Examine physical evidence;
  • Review reports and records, and
  • Thoroughly document the facts surrounding the incident and allegation.
• The investigator's report will be submitted to the PSB where it will be reviewed for completeness and objectivity, then it will be forwarded to the superintendent.

Disciplinary Action

If the investigation indicates an employee has committed an offense, under the NYSP Rules and Regulations, disciplinary action will be taken commensurate with the severity of the offense (mitigating circumstances may be considered).

After final disposition is reached by management, appropriate action will be taken. Disciplinary action may involve loss of vacation days, remedial training, suspension, or termination.

Professional Standards Bureau

The public can file a complaint by mail, via email or to a regional office in person during regular business hours - 8:00 a.m. to 4:00 p.m.

Western Regional Office 
200 Air Park Drive, Suite 90
Rochester, New York 14624

Central Regional Office
290 Elwood Davis Road
Thruway Office Bldg, Suite 202
Liverpool, New York 13088

Southern Regional Office
1 Summit Court, Suite 104
Fishkill, NY 12524

Northern Regional Office & PSB Headquarters
Bldg. 22, 1220 Washington Ave.
Albany, New York 12226

Use the Troop Locator to find contact information for your local Troop.

FIND TROOP