Agency Statewide Support

Updated 05/06/2013

Submitting Agency (Customer) Information

The New York State Police Crime Laboratory System provides its customers forensic analysis and related support activities in the following American Society of Crime Laboratory Directors/Laboratory Accreditation Board (ASCLD/LAB) recognized forensic disciplines and categories of testing, including:

Submission Requirements

All evidence submitted into the CLS must be accompanied by a submission document that includes:

Note: When requested by our customers, we will accept evidence for transfer to the New York State Police Computer Crimes Unit, Forensic Media Services and/or Troop Forensic Identification Units. Be advised, these units are not part of the CLS, and as such, do not fall within the CLS's ASCLD/LAB Scope of Accreditation.

The technical staff of the Crime Laboratory System reserves the right to select the most appropriate test method, including subcontracting, for the analysis of the evidence submitted. The basis for the selection of test methods will be to provide the most meaningful and probative results to the submitting agency.

Questions related to available test methods and method selection should be directed to the New York State Police Forensic Investigation Center in Albany, NY. Phone number 518-457-1208.

Confidentiality

The CLS is committed to maintaining the confidentiality of all case-related information received and/or developed during casework activities. The Crime Laboratory System will not release confidential information to unauthorized third parties without the prior approval of the investigating agency, by official court order or subpoena.

The Evidence Receiving section will return all completed cases to local agencies for proper retention and final disposition.

Customer Satisfaction Survey

The Crime Laboratory System strives to satisfy the needs of the criminal justice community we serve, and in an effort to continually improve the level and quality of services, it actively solicits feedback from our customers.

It is important to let us know if there are areas in which we can improve our service.

You can download a PDF "Customer Satisfaction Survey" or request from Evidence Receiving at any of our four laboratory locations. Your comments and suggestions will be used in an effort to improve our service.

Quality Assurance

The CLS Quality Assurance Office monitors laboratory system policies and procedures to verify compliance with NYS Executive Law 49-B, which established the NYS Commission on Forensic Science. The commission requires the CLS to maintain accreditation.

The office also manages the Crime Laboratory System's internal auditing program, the proficiency testing and safety programs, and the Laboratory Information Management System (LIMS).