Compliments or Complaints
The NYSP's Responsibilities
The NYSP recognizes its responsibility to maintain the public confidence and trust, and the need to ensure integrity and accountability both by the agency and by each employee.
The Public's Responsibilities
As we recognize the rights of all citizens, the public should recognize that NYSP employees must be able to exercise their best judgment in taking necessary and reasonable action in the performance of their duties without fear of reprisal.
New York State’s policy is to provide language access to public services and programs. If you feel that we have not provided you with adequate interpretation services or have denied you an available translated document, please provide us feedback.
It is the policy of the NYSP to respond to compliments or complaints received from the public.
Complimentary letters are:
- Reviewed by the employee's first line supervisor,
- Forwarded to the employee,
- Placed in the employee's personnel file and
- Forwarded for possible inclusion in the State Police internal newsletter.
- Included in the information distributed at the NYSP Annual Awards Ceremony.
Complaint letters follow a very specific complaint procedure that:
- Ensures fair and proper action is taken when an employee is accused of misconduct,
- Protects employees from unwarranted or false accusations and
- Helps identify and correct deficiencies in policies, procedures and/or training.